Refund Policy

1. General Policy

All purchases made within the ExamMonth application or website are final. Since our products are digital services (instant access to mock tests, explanations, and AI analytics), we generally do not offer refunds once a subscription has been purchased, except under the specific circumstances outlined below.

2. Subscription Cancellations

You can cancel your premium subscription at any time. When you cancel, your subscription will remain active, and you will continue to have full access to all premium features until the end of your current billing cycle. No partial refunds are provided for the remaining days of an active billing cycle.

3. Refund Eligibility

You may be eligible for a refund only in the following exceptional cases:

• Technical Issues: If a technical bug or system error on our end prevents you from accessing the premium features you paid for, and our team is unable to resolve the issue within 3 business days of being notified.
• Accidental Double Billing: If you were charged twice for the same subscription period due to a payment processing error.

4. How to Request a Refund

To request a refund under the eligible conditions, you must email our support team at support@exammonth.com within 7 days of the transaction. Your email must include:

• Your registered email address or phone number.
• The transaction receipt or Google Play order ID (e.g., GPA.XXXX-XXXX-XXXX-XXXXX).
• A detailed explanation and screenshots of the technical issue you encountered.

5. Processing Refunds

Once we receive your refund request, our technical team will review it. If approved, the refund will be initiated immediately. The refunded amount will be credited back to your original payment method (bank account, credit card, or UPI) within 5 to 7 business days, depending on your financial institution.

6. Google Play Store Refunds

For subscriptions purchased through the Google Play Store, you can also request a refund directly from Google within 48 hours of the purchase by visiting the Google Play refund request page. All refunds processed directly by Google are subject to Google Play's own Terms of Service.